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Shipping & Returns

Shipping Policy

Shipping ("ships in") times displayed on Gemick refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Gemick's control once it leaves our facilities,we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Gemick cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

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Gemick provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.
 

There may be occasions when Gemick confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Gemick will contact customers and offer to cancel the order and refund purchase prices in full.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be

delivered to physical addresses.

 

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

 

Customers are responsible for providing complete and accurate shipping addresses. Gemick cannot make changes to your shipping address once a package has been shipped, and Gemick is not liable for packages lost due to incomplete or inaccurate addresses.

 

Gemick cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any.

 

All orders reported as "delivered" by shipping companies are considered delivered. Gemick cannot be made liable of non-delivery in this case.

 

Any order that do not have shipping insurance will not be the responsibility of Gemick and the customer takes full liability for their package during the shipping process.

Return & Exchange Policy

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 5 days for refund. Returns will take approximately 7 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

 

You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
 

The money back guarantee does not cover volume/wholesale and customized orders.
 

Shipping back to Gemick is paid for by the customer. We are in general unable to refund you postal fees.

 

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

 

By default, the refund amount cannot exceed the original order amount paid to Gemick. Gemick is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Gemick.

 

Non-Returnable
 

Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.

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Damaged Goods
 

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

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